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      • 270° Employee Assessments
    • Strategic Planning
      • Strategic Planning Books
    • DiSC® Assessment
    • Surveys for Results!
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      • Engagement Surveys
      • 360˚ Leadership Assessment Surveys
      • 270° Employee Assessment Surveys
    • Group Facilitation
    • Team Development
    • Human Resource Management
  • Keynotes and Seminars
  • Resources
    • All Resources
    • Recent Presentations
    • Tools, Tips & Templates
    • RCI Newsletter
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    • RCI Books
  • Events
  • RCI Store
    • RCI Store
    • Fearlesss Performance Reviews
    • Change Basics
    • Leading Change Training
    • Strategic Planning Training
    • Strategic Planning 101
    • Ultimate Performance Management
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Home » 2014 » January » Achieving World-Class Customer Service » cs_park

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Published January 11, 2014-at dimensions 250 × 188 in Achieving World-Class Customer Service

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RCI News

  • Change Basics Published in Japanese!

  • Fearless Performance Reviews Arrives in Russia – and Ecuador!

  • RCI’s Cutting Edge Workshops

  • Fearless Performance Reviews Published!

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    Conducting Fearless Performance Reviews

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Food for Thought!

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Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.
Sir Winston Churchill
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Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.
Sir Winston Churchill
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Destiny is no matter of chance. It is a matter of choice: It is not a thing to be waited for, it is a thing to be achieved.
Wm. Jennings Bryan, U.S. politician
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The uncreative mind can spot wrong answers, but it takes a very creative mind to spot wrong questions.
Anton Jay, English writer and TV director
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Everyone sits in the prison of his own ideas; he must burst it open.
Albert Einstein
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And those who were seen dancing were thought to be insane by those who could not hear the music.
Friedrich Nietzsche, German philosopher
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As I walked out the door toward the gate that would lead to my freedom, I knew if I didn’t leave my bitterness and hatred behind, I’d still be in prison.
Nelson Mandela
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Each morning when I open my eyes I say to myself: I, not events, have the power to make me happy or unhappy today.
Groucho Marx, American comic
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Everything will be okay at the end. If it's not okay, you're not at the end!
Anonymous
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The brave man is not he who does not feel afraid, but he who conquers that fear.
Nelson Mandela, the late president of South Africa
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If you don't know where you're going . . . Any road will get you there.
Lewis Carroll, British author
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Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor E. Frankl, author of Man's Search for Meaning
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Change happens by listening and then starting a dialogue with the people who are doing something you don't believe is right.
Jane Goodall, primatologist
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You may not control all the events that happen to you, but you can decide not to be reduced by them.
Maya Angelou, American poet

Workshop Testimonials

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I found tremendous value in your class and am looking forward to diving into your book to even further my knowledge. I'm hopeful our paths will cross again, and that I'll have another opportunity to learn from you and your wealth of knowledge.
Ashley Baker, WEDC
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I found tremendous value in your class and am looking forward to diving into your book to even further my knowledge. I'm hopeful our paths will cross again, and that I'll have another opportunity to learn from you and your wealth of knowledge.
Ashley Baker, WEDC
Russell Consulting, Inc.
Regarding our online Leadership in the Time of COVID-10" class: "We've had numerous clients attend and have heard several compliments on the curriculum and delivery. In particular they appreciated the many actionable concepts you presented. In a time with a lot of unknowns, they were glad to be able to take some steps to improve the way they are leading employees."
Michelle Somes-Booher, Director

UW-Madison SBDC
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"Leadership in the Time of COVID-19 had an additional benefit of allowing people to speak to each other – on a human level – about some of the difficulties they’ve been facing in recent times."
Heather Ferguson, Program Manager

UW Madison SBDC
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"Jeff was engaging and had excellent tools/props/sense of humor."
- Workshop Participant
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"You did an awesome job! I'm leaving with usable tools and concepts."
- Workshop Participant
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"Jeff is well-organized, has great photography, good content and quotes, created a respectful environment, stayed on topic."
- Workshop Participant
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"Energetic and enthusiastic presenter!"
- Workshop Participant
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"I've attended a variety of similar seminars. Jeff's workshop is definitely a cut above the rest."
- Workshop Participant, Surviving Difficult Conversations
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"The insights and takeaways are tangible and valuable."
- Workshop Participant
Russell Consulting, Inc.
"Provided very specific strategies that I will definitely incorporate."
- Workshop Participant, Leading Fearless Change
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"Great session! I learned a lot and took away practical applications of the materials."
- Workshop Participant
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"Jeff is an awesome instructor! He takes into consideration all learning styles, very open, great sense of humor!"
- Workshop Participant, Communication and Delegation
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"Jeff is a terrific speaker and does a great job of engaging the audience. I had lots of aha moments!"
- Workshop Participant
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"The information that you shared has been inspirational and has helped me look at things in a new light. When I stepped back to look at situations in a more Collaborative Mindset way, it took away much of the anger I was feeling."
- Workshop Participant, Surviving Difficult Conversations
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"Outstanding instructor with a wealth of experience!"
- Workshop participant
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"Really interesting, thought-provoking and useful information."
- Workshop Participant
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"Jeff really appealed to my learning style!"
- Workshop Participant
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"Russell Consulting gave us excellent tools that can be used right away in my everyday practice."
- Workshop Participant
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"I liked the strategies for dealing with change and how to help people navigate the change journey."
- Workshop Participant, Leading Fearless Change
Russell Consulting, Inc.
"Great training! Jeff was very professional and well-organized!"
- Workshop Participant
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"Jeff provides relevant solutions to real world problems. He also provides a format for you to develop your own personal and organizational action plans. I'd like to hire him."
- Workshop Participant, Creative Problem Solving
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"Jeff is the best instructor I've had yet. His handouts were extremely helpful and his teaching skills were outstanding!"
- Workshop Participant
Russell Consulting, Inc.
"Jeff has a great and effective sense of humor."
- Workshop Participant
Russell Consulting, Inc.
"Very practical and useful strategies that can be easily implemented."
- Workshop Participant
Russell Consulting, Inc.
"Awesome program that I would recommend to others!"
- Workshop Participant, Surviving Difficult Conversations
Russell Consulting, Inc.
"RCI offered us a great set of tools that we're able to take back to our office/teams. They helped us understand the pros and cons of various decision making approaches."
- Workshop Participant, Problem Solving and Decision Making
Russell Consulting, Inc.
"There's immediate applicability of the ideas that you presented."
- Workshop Participant
Russell Consulting, Inc.
"Very knowledgeable and motivational."
- Workshop Participant
Russell Consulting, Inc.
"I learned how to make my workforce a better team. A great program!"
- Workshop Participant, Building High Performance Teams

Consulting Testimonials

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"The strategic plan that you helped us to develop is the perfect centerpiece for the League. Thanks again for all of your help."
Jerry Deschane, Executive Director, League of Wisconsin Municipalities



 
Russell Consulting, Inc.
"The strategic plan that you helped us to develop is the perfect centerpiece for the League. Thanks again for all of your help."
Jerry Deschane, Executive Director, League of Wisconsin Municipalities



 
Russell Consulting, Inc.
"Jeff provided my team a unique opportunity to explore change management and influence techniques.  His professional, insightful and pragmatic approach to delivering content was extremely effective.  Highly engaging, Jeff's style enabled my team to discover for themselves new capabilities and approaches to driving business change within our organization."
- Brian Warnert, Global Business Development Director, General Mills



 
Russell Consulting, Inc.
"Jeff designed and taught a strategic planning course for us that specifically identified the strengths and weaknesses of our current methodology. More importantly, he inspired my team to take risks, try new approaches, and continuously challenge our techniques. He did this without ever allowing the team to lose pride in the work they had done. Jeff is an outstanding consultant, teacher, and advisor. I highly recommend his work and his professionalism."
- Ethan S. Sanders, United States Navy



 
Russell Consulting, Inc.
"We hired Jeff a number of years ago to handle all our leadership development. Leadership development is one of the leading issues facing CPA firms as we try to replace aging managers, owners and leaders. We selected Jeff because of his knowledge, experience and willingness to customize his training programs to fit our firm's culture and core values. Needless to say I have been thrilled by the results. The most recent session on performance reviews got rave reviews from my managers and has definitely improved the quality of leadership in our firm. I have used many trainers over the years, Jeff is and will be my first choice!"
- Scott R Haumersen, Managing Partner, Wegner LLP, CPAs and Consultants



 
Russell Consulting, Inc.
"The work you did in writing your book 'Fearless Performance Reviews' is the best treatment I've seen on what can be a very challenging process for leaders at all levels. I especially appreciate the collaborative mindset approach - it very much resonated with me and I truly believe that is how it should work. Thank you for the very good work you have done and continue to do!"
- Sue O'Hara, Program Manager, Leadership Development, UW Health

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